Privacy Policy

Effective Date: October 12, 2026

RZ Medical Transportation LLC (“we,” “us,” or “our”)  operates the website rztmedical.com and provides non-emergency medical transportation (NEMT) services in Northeastern Massachusetts. This Privacy Policy explains how we collect, use, disclose, and protect your information, including Protected Health Information (PHI) when applicable.

  1. Information We Collect

We collect information you provide directly and information generated when you use our services:

  • Personal and Contact Information: Name, phone number, email address, residential address, and emergency contact details.
  • Health and Mobility Information: Mobility needs (wheelchair, stretcher, ambulatory), medical appointment type or destination (e.g., dialysis, therapy, hospital), and any special assistance requirements necessary to provide safe transportation. This may constitute Protected Health Information (PHI) under HIPAA.
  • Trip and Scheduling Information: Pickup and drop-off locations, preferred times, recurring schedule details, and notes related to the ride.
  • Payment and Insurance Information: Billing details, insurance or Medicaid information when applicable, and payment method.
  • Website Usage Data: IP address, browser type, pages visited, and cookies (if enabled) for site functionality and analytics.
  1. How We Use Your Information

We use the information we collect to:

  • Schedule, dispatch, and complete non-emergency medical transportation rides.
  • Communicate with you about your ride (confirmations, delays, changes).
  • Ensure passenger safety and provide appropriate vehicle and assistance.
  • Process payments and billing, including claims to insurance or Medicaid when applicable.
  • Comply with legal, regulatory, and contractual obligations (including HIPAA when we act as a business associate).
  • Improve our services, website, and customer experience.
  • Respond to inquiries and provide customer support.
  1. Protected Health Information (PHI) and HIPAA

When we transport passengers on behalf of hospitals, clinics, health plans, Medicaid programs, or brokers, we may act as a Business Associate under HIPAA. In those cases, we handle Protected Health Information only as necessary to perform transportation services (“minimum necessary” standard). We do not use or disclose PHI for marketing or other purposes unrelated to the transportation service without authorization.

We implement administrative, physical, and technical safeguards to protect PHI, including limiting access to authorized personnel, secure communication practices, and staff training on privacy and confidentiality.

  1. Sharing of Information

We do not sell your personal information. We may share information only in these limited circumstances:

  • With drivers and dispatch staff who need it to complete your ride.
  • With healthcare facilities, brokers, or insurance/Medicaid programs when required for coordination or billing.
  • With service providers (dispatch software, payment processors) under confidentiality agreements.
  • When required by law, court order, or to protect the safety of passengers or the public.
  • With your consent or at your direction.
  1. Data Security

We take reasonable measures to protect the information we collect, including secure storage of trip records, limited access controls, and staff confidentiality obligations. However, no method of transmission over the internet or electronic storage is 100% secure.

  1. Your Rights

Depending on applicable law (including HIPAA when PHI is involved), you may have the right to:

  • Request access to the personal or health information we hold about you.
  • Request correction of inaccurate information.
  • Request restriction of certain uses or disclosures.
  • Receive an accounting of certain disclosures of PHI.

To exercise these rights or ask questions about your information, contact us at the details below. We will respond within the timeframes required by applicable law.

  1. Cookies and Website Tracking

Our website may use cookies or similar technologies for basic functionality and to understand how visitors use the site. You can control cookies through your browser settings. We do not use cookies to collect sensitive health information.

  1. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

  1. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

RZ Medical Transportation LLC

6 Horne Street, Methuen, MA 01844 Phone: (978) 918-1572

Email: [email protected] Website: www.rztmedical.com

This policy is intended to inform you of our practices. It does not create any contractual rights beyond those required by applicable law.