Terms of Service · Effective date: October 16, 2026

These Terms & Conditions (“Terms”) govern the non-emergency medical transportation services provided by RZ Medical Transportation LLC (“RZ Medical,” “we,” “us,” or “our”) and our text messaging program. By booking transportation with us or by opting in to our text messages, you agree to these Terms.

1.  Our Service

RZ Medical provides scheduled, non-emergency medical transportation — including wheelchair-accessible vehicles — serving Methuen and communities north of Boston, Massachusetts. We transport passengers to and from medical appointments and other scheduled destinations. We are not an emergency service; in an emergency, always call 911.

2.  Booking, Changes, and Cancellations

• Advance booking: Rides should be booked at least 24 hours in advance so we can schedule your vehicle and driver.
• Cancellations and changes: Please notify us at least 2 hours before your scheduled pickup time if you need to cancel or change a ride, by calling (978) 918-1572.
• Be ready: Please be ready at your pickup location at the scheduled time. Drivers can wait only a few minutes, so that other passengers are not delayed.
• No-shows: If a passenger is not present at the pickup location and cannot be reached, the trip may be recorded as a no-show and future service may require
• Schedules: Pickup times are estimates and may shift slightly due to traffic, weather, or the needs of other passengers. We will notify you of significant changes when we

3.  SMS Terms — RZ Medical Ride Notifications

Program name

RZ Medical Ride Notifications, operated by RZ Medical Transportation LLC.

Program description

Passengers who book transportation with us may receive text messages about their ride, including: (1) a booking confirmation, (2) a day-of reminder, (3) a notice that your driver is on the way, and (4) a notice that your driver has arrived. These are service notifications about your own scheduled trips — we do not send marketing or promotional text messages.

How you opt in

You opt in when you book transportation with us — by phone, or through your healthcare facility or a transportation broker — provide your mobile number, and agree to receive text messages about your ride. When booking by phone, our staff will ask for your verbal consent before we send you any messages.

Message frequency

Message frequency varies based on the trips you book — approximately 4 messages per trip.

Cost

Message and data rates may apply. RZ Medical does not charge for the messages themselves; any charges depend on your mobile carrier and plan.

How to opt out

Reply STOP to any message to cancel and stop receiving text messages from RZ Medical Ride Notifications. You will receive one final message confirming your opt-

4.  Passenger Responsibilities

• Provide accurate pickup and drop-off addresses and a working contact number when
• Inform us in advance of any assistance you need, such as a wheelchair-accessible
• Treat drivers and other passengers with respect. We may decline or discontinue service in situations that put safety at risk.

5.  General Terms

• Service availability: Transportation is provided as scheduled, subject to vehicle availability, traffic, and weather conditions. If we must change or cancel a trip, we will notify you as early as possible.
• Changes to these Terms: We may update these Terms from time to time. The current version will always be posted on this page with its effective date.
• Governing law: These Terms are governed by the laws of the Commonwealth of

6.  Contact Us

RZ Medical Transportation LLC
Methuen, Massachusetts Phone: (978) 918-1572
Email: [email protected] Website: rztmedical.com

RZ Medical Transportation LLC · Methuen, MA · (978) 918-1572 · [email protected]